Fedex Corporate Office Headquarters HQ (2024)

Very poor delivery. I was suppose to receive a medical shipment from the VA on 7/8/2024. FedEx sent me text saying delivered at 12.32 pm. I looked and package wasn’t there. I checked picture of where package was delivered and was not picture of my house or front door. I had to walk the neighborhood to locate package. I filed an inquiry and no response over a week ago. Not only poor delivery service but VERY poor customer service as well. If I could give MINUS 5 STARS, I would.

I was expecting a delivery on Friday, November 17th. I was home all day to accept delivery. I received a notification at 3:43 pm stating that a delivery attempt was made. According to the notification, there was no one home or business was closed. However, I was home all day and the door bell never rang or driver did not knock at door. I have two Ring cameras, a Ring door bell as well as a camera that shows the entire front of the house including the street. In addition, I also have a dog that would have alerted had anyone come to the door as this is a normal behavior for her. I reviewed my Ring cameras and there was no evidence that a FedEx delivery truck ever stopped or came near the house during the entire day. I can provide you with evidence for the entire day. This is the second time that this situation has occurred in the past 3 or 4 months. This is totally unacceptable and extremely poor customer service. I attempted to file a complaint on the phone but felt that issue was minimized by your staff.

No attention to detail. Had a delivery go to the wrong address. I used the delivery picture and walked around my neighborhood to find my package. I am elderly and disabled. The package was 60 pounds of a few bags of dog food from Chewy.com. I had to make several trips to bring my package back to my house that was delivered down the street to the wrong house. I then came back and called customer service to let them know. I told them the whole story I just wrote and asked them if they could tell the driver to pay a little better attention to the address details because my address and the address it was delivered to were not even close in numbers!!! The lady then said to me in broken English “yes, I can help you with that, yes, let me see, yes, I will contact the driver and have him come back and pick up the package and deliver it to the correct address”. I lost it! So now she wasn’t even listening to me!!!! Totally horrible that you can’t get decent service these days and no one pays attention to detail which is pretty important when are getting things delivered to a specific address!!!!!!!! Probably outsourced all calls to a different country which is not helpful in many ways. I contacted Chewy and told them I will not be using them again. Fedex is a major disappointment to me today. Hey corporate – how about bringing jobs back to America and employing some customer service agents who can speak and understand English instead of taking home bigger bonuses you don’t deserve.

Call center incompetency. It is very poor service and information provided as the call center in Philippines is such a joke. Gave the wrong information.

Fedex delivery. The Fedex delivery guy delivered my package to the wrong address, upon looking at the text and picture they sent, it was dropped off on my neighbor’s porch, this is not the first time this has happened. I called and texted customer service and he literally had the nerve to say it wasn’t anything he could do!!!! I’m like contact your supervisor and report this!!! just horrible service.